Most orders ship in 3 - 5 business days. Due to the handmade nature of Auden Jewelry, some items may be on backorder. If an order is expected to take longer a representative will notify you immediately. Please allow up to two weeks for backorder items to ship. All orders are shipped via UPS and each customer will be provided a tracking number as soon as their order has shipped. We currently only ship within the USA and Canada.
Sales tax is applicable on all orders shipped within New York State. The rate is 8.875%. If you are out of New York State you will not be charged tax.
We will happily accept returns on unworn merchandise for exchange or store credit only within 7 days of receiving the order. Returns must be postmarked within 7 days of the date your item was delivered and return shipping must be paid for by the customer. All returns must be unworn, unused and in original condition. Please email customer service with your order information and reason for your return or exchange and we will send you a return authorization number.
We will repair any jewelry design purchased through audendesign.com free of charge (within 6 months of original purchase). Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please e-mail firstname.lastname@example.org and request a repair tracking number.
Each piece of AUDEN jewelry is handcrafted and requires delicate handling. To extend the life of your jewelry we recommend the following:After each wear, gently wipe with a soft cloth and store in a jewelry box. Try to protect jewelry from abrasive surfaces, harsh chemicals, extreme sunlight and temperature. Put jewelry on after using cosmetics, hair spray or perfume to avoid contact with substances that may cause damage. All precious metal jewelry tarnishes naturally when exposed to body oils and other natural elements and thus requires occasional cleaning. Clean jewelry with a soft polishing cloth to help remove light tarnishing.
All order information sent to Audendesign.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL.