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Policies

Order Fulfillment:

Web orders are made-to-order.  Some orders can take up to 2 weeks.  If an order is expected to take longer a representative will notify you.  All orders are shipped via UPS and each customer will be provided a tracking number as soon as their order has shipped.  We currently ship within the USA and Canada.

Sales Tax:

Sales tax is applicable on all orders shipped within New York State.  The rate is 8.875%.  If you are out of New York State you will not be charged tax.

Return Policy:

All Auden jewelry is final sale, but we stand behind our product and if you have problems feel free to contact info@audendesign.com.  All shipping charges are non-refundable.

Repair Policy

We will repair any jewelry design purchased through audendesign.com free of charge (within 6 months of original purchase). Items purchased through other retailers must be returned for repair to the store where the item was purchased.  Please e-mail info@audendesign.com and request a repair tracking number.

Product Care

Each piece of AUDEN jewelry is handcrafted and requires delicate handling.  To extend the life of your jewelry we recommend the following:

After each wear, gently wipe with a soft cloth and store in a jewelry box.  Try to protect jewelry from abrasive surfaces, harsh chemicals, extreme sunlight and temperature.  Put jewelry on after using cosmetics, hair spray or perfume to avoid contact with substances that may cause damage.  All precious metal jewelry tarnishes naturally when exposed to body oils and other natural elements and thus requires occasional cleaning.  Clean jewelry with a soft polishing cloth to help remove light tarnishing.

Security Policy:

All order information sent to Audendesign.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL.

AUDEN has cultivated a dedicated following and has been featured in the pages of ELLE, InStyle and Harpers Bazaar. The brands celebrity clients include: Blake Lively, Kim Kardashian and Rihanna among others.